> ## Documentation Index > Fetch the complete documentation index at: https://docs.tread.ai/llms.txt > Use this file to discover all available pages before exploring further. # Messages & Broadcasts > Message Drivers from an order or a dispatch on the web or in the Tread app, send broadcasts, and reply from the active job. Dispatchers and [Drivers](/concepts/driver-lifecycle.md) message each other inside Tread, on the web or in the app. Drivers get a push notification and reply in the same conversation. Each conversation is tied to the order or dispatch it is about. That means fewer calls and fewer texts lost in a personal phone. > [!NOTE] > > Messages is turned on per company. If you don't see **Messages** on the web or in the app, contact Tread support. ## Where conversations live | Conversation | Who is in it | Where to find it | | - | - | - | | **Order thread** | Dispatch and the Drivers on an [order](/concepts/orders-projects.md) when the thread starts | Order → **Messages** → **Order thread** | | **Jobs DMs** | Dispatch and the Driver on one dispatch | Order → **Messages** → **Jobs DMs**, and the Driver's active job → **Messages** | | **Broadcast** | Dispatch and the Drivers you pick | **Messages** tab → **Broadcasts** | The **Messages** tab lists every conversation, filtered by **All**, **Jobs**, **Orders**, and **Broadcasts**. > [!TIP] > > Drivers assigned to an order after its order thread starts are not added to it. Use **Jobs DMs** to reach them. ## Message Drivers on the web **Messages** in the top menu lists every conversation. A badge shows your unread count. On **Dispatch**, the **Unread messages** filter shows only orders with unread replies. ![An order thread on the web: dispatch message, Driver reply with a photo attachment](https://mintcdn.com/treadtechnologiesinc/wpHbZ_sPBtWt1Y1w/images/mobile/messaging-web-order-thread.png?fit=max\&auto=format\&n=wpHbZ_sPBtWt1Y1w\&q=85\&s=2f219e8e81a0c4d262bc15d5b0d3f577) **1. Message one Driver** On **Dispatch**, click the actions menu (**⋯**) on the job row, then click **Message driver**. Click **Start conversation**, or **Open conversation** if one already exists. The conversation is about that job only. **2. Message every Driver on an order** Click the actions menu (**⋯**) on the order card, then click **Message all drivers**. Or expand the order and open its **Messaging** tab. **Order thread** holds one conversation for every Driver on the order. **Job DMs** lists the one-to-one conversations on the order's jobs. **3. Message all your Drivers** In **Messages**, click **New message**. Under **Conversation type**, pick **Direct** for one Driver or **Broadcast** for many. For a broadcast, pick **Recipients** or **Select all drivers**, choose **Replies**, then click **Review broadcast**. Messages can include photos and files. You can edit or delete a message you sent. A broadcast reaches at most 500 Drivers. ## Message Drivers from Dispatch in the app **1. Open the order's conversations** On the **Dispatch** tab, tap the chat icon (**Message Drivers**) on the order card. You can also tap **Message Drivers** in the order's **Actions** sheet. Both open the order on its **Messages** tab. ![Dispatch tab order card with the Message Drivers chat icon highlighted](https://mintcdn.com/treadtechnologiesinc/stnhVkQG_7_k4Cic/images/mobile/messaging-order-card.png?fit=max\&auto=format\&n=stnhVkQG_7_k4Cic\&q=85\&s=9f7de826646bcde9b033674461b14436) **2. Pick the order thread or a job DM** Tap **Order thread** to message every Driver on the order at once. If no thread exists yet, tap **Open order conversation**. Tap **Jobs DMs** to message one Driver about their dispatch. ![Order Messages tab with the Order thread and Jobs DMs sub-tabs numbered 1 and 2](https://mintcdn.com/treadtechnologiesinc/stnhVkQG_7_k4Cic/images/mobile/messaging-order-tab.png?fit=max\&auto=format\&n=stnhVkQG_7_k4Cic\&q=85\&s=16856d6d7790752f77b469f5c7bc4cd3) **3. Watch for unread counts** The chat icon turns red and shows a count when a Driver replies. The **Dispatch** and **Messages** tabs show a badge with the total unread. > [!NOTE] > > **Text All Drivers** in the **Actions** sheet still sends an SMS. See [Text Drivers](/workflows/text-drivers.md). **Message Drivers** sends an in-app message. ## Send a broadcast A broadcast sends one message to many Drivers at once. **1. Start a new broadcast** On the **Messages** tab, tap **New message**, then **New broadcast**. ![Messages tab: New message icon (1) opens a sheet with Direct message and New broadcast (2)](https://mintcdn.com/treadtechnologiesinc/stnhVkQG_7_k4Cic/images/mobile/messaging-new-broadcast.png?fit=max\&auto=format\&n=stnhVkQG_7_k4Cic\&q=85\&s=a46948a8ebb0ba533b54de89c6173bc1) **2. Choose recipients and replies** Tap **Choose recipients**, or **Select all drivers**. Under **Replies**, pick one: * **Forum** — everyone can reply. * **One-way** — no replies. * **Private replies** — replies go privately to you. Add an optional **Conversation name** and your **Message**. **3. Review and send** **Review broadcast** shows the recipient count and the reply setting. Check it before you send. > [!WARNING] > > A broadcast can't be recalled once it's sent. Only users whose role can create conversations and broadcasts see **New broadcast**. ## What Drivers see * **Messages on the active job.** The active job has **Info**, **Tickets**, and **Messages** tabs. Dispatch starts the conversation. Until then the tab shows *No messages from dispatch yet*. * **Push notifications.** Tapping a message notification opens that conversation. * **Private replies.** On a broadcast with private replies, Drivers tap **Reply privately**. Dispatch sees which broadcast the reply answers. * **Replies off.** On a one-way conversation, Drivers see *Replies are off for this conversation* instead of a reply box. * **No signal.** Messages sent without service show *Waiting for connection* and send when the phone reconnects. See [Offline Mode](/mobile/offline-mode.md). ## Related * [Dispatch a Job (Web & Mobile)](/dispatch-guide/dispatch-a-job.md) * [Text Drivers](/workflows/text-drivers.md) * [Driver App](/mobile/driver-app.md) * [Offline Mode](/mobile/offline-mode.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.