> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tread.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Ticket Chaser

> Automatically text a driver when their load is missing a ticket, so it gets uploaded without a dispatcher following up.

Ticket Chaser closes ticket gaps without a dispatcher picking up the phone. When a load finishes without its ticket, it texts the driver directly and uploads whatever they send back.

## When to use this

Turn on Ticket Chaser for projects where drivers regularly finish a load without uploading its ticket. Scale tickets and dirt/quantity tickets are the common case. It replaces a dispatcher calling or texting the driver by hand to chase down a missing ticket.

## How it works

When a load is missing an expected ticket, Ticket Chaser texts the driver, referencing the job by its Job ID (for example, `TRD-62943`). The driver replies with the job ID and a photo of the ticket, and Ticket Chaser uploads it to the correct load, and with no dispatcher in the loop.

<Frame>
  <img src="https://mintcdn.com/treadtechnologiesinc/SasTQsl_guKILG0I/images/specialized/ai-ticket-chaser-01.png?fit=max&auto=format&n=SasTQsl_guKILG0I&q=85&s=d8c9557301ba4f33f32737889ec28def" alt="An SMS conversation where Ticket Chaser lists a driver's jobs with missing tickets, the driver replies with a job ID, and Ticket Chaser confirms the ticket upload" width="678" height="719" data-path="images/specialized/ai-ticket-chaser-01.png" />
</Frame>

## Turn it on

Ticket Chaser is enabled for per account by Tread, then switched on per project.

<Steps>
  <Step title="Request access">
    Go to **Settings → Agents**. If Ticket Chaser isn't live yet, this shows **AI Agentic Ticket Chasing** with a **Contact Tread for More Information** button. Click it to start the enablement request with Tread.

    <Frame>
      <img src="https://mintcdn.com/treadtechnologiesinc/SasTQsl_guKILG0I/images/specialized/ai-ticket-chaser-02.png?fit=max&auto=format&n=SasTQsl_guKILG0I&q=85&s=4d24278d2bc89b1e86b969174c94e527" alt="Settings → Agents showing the AI Agentic Ticket Chasing section with the Contact Tread for More Information button" width="3708" height="3100" data-path="images/specialized/ai-ticket-chaser-02.png" />
    </Frame>
  </Step>

  <Step title="Turn on the Ticket Chaser toggle per project">
    Once Tread enables Ticket Chaser for your account, each [project's](/concepts/orders-projects) order defaults shows a **Ticket Chaser** field with a **Text drivers for missing tickets** checkbox, next to the Trucks section. Check it to chase missing tickets on that project's orders. Enabling the agent for your account doesn't chase tickets on its own.

    <Frame>
      <img src="https://mintcdn.com/treadtechnologiesinc/SasTQsl_guKILG0I/images/specialized/ai-ticket-chaser-03.png?fit=max&auto=format&n=SasTQsl_guKILG0I&q=85&s=a41490c18fbc267ca36259eda802b756" alt="The Text drivers for missing tickets checkbox on a project's order defaults, next to the Trucks section" width="1896" height="908" data-path="images/specialized/ai-ticket-chaser-03.png" />
    </Frame>
  </Step>

  <Step title="Find the Driver Agent phone number">
    Once ticket chasing is live, **Settings → Agents** lists the phone number(s) drivers text to upload tickets. See [Agent Configurations](/onboarding/agent-configurations) for the full Settings → Agents walkthrough, including AI Ticket Scanning and AI Reviews.
  </Step>
</Steps>

## Common pitfalls

<Warning>
  **The account-level agent and the project toggle are two separate switches.** Enabling Ticket Chaser for your account doesn't chase tickets on any project by itself — check **Text drivers for missing tickets** on each project's order defaults too.
</Warning>

## Related

* [Agent Configurations](/onboarding/agent-configurations) — Settings → Agents, including AI Ticket Scanning and AI Reviews
* [Digital Tickets](/specialized/digital-tickets)
* [Tickets & Timesheets](/concepts/tickets-timesheets)