> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tread.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Text Drivers (SMS)

> Send an SMS to one Driver or to every Driver on an order from the Dispatch page.

Text a [Driver](/concepts/driver-lifecycle.md) straight from the dispatch they are working on. The message lands on their phone as a regular text, tagged with the Job ID, so the Driver knows which dispatch it's about.

## What Drivers receive

Tread sends each text as an SMS to the phone number on the Driver's profile. Every text starts with your company name and the Job ID:

```text theme={null}
Acme Hauling TRD-104233: Gate 3 is closed. Use the north entrance.
```

The Driver doesn't need the Tread app open to get it.

| Action | Sends | Use it to |
| - | - | - |
| **Send Text** / **Text All Drivers** | An SMS to the Driver's phone | Reach a Driver fast, even outside the app |
| **Message driver** / **Message all drivers** | An in-app message | Keep a conversation in Tread. See [Messages & Broadcasts](/mobile/messaging.md) |

## Text one Driver

**1. Find the job**

On the **Dispatch** page, find the [order](/concepts/orders-projects.md) and expand it to see its jobs.

**2. Open the job's actions menu**

Click the actions menu (**⋯**) on the job row, then click **Send Text**.

**3. Write and send**

Type your message and click **Send**. A **Text successfully sent** alert confirms it went out.

> [!NOTE]
>
> **Send Text** only shows when the job has a Driver with a phone number on file.

## Text all Drivers on an order

**1. Open the order's actions menu**

On the **Dispatch** page, click the actions menu (**⋯**) on the order card.

**2. Click Text All Drivers**

**Text All Drivers** sits at the top of the menu.

**3. Write and send**

Type your message and click **Send**.

Tread texts the Driver on every job in the order that has a phone number on file. Rejected jobs are skipped.

> [!TIP]
>
> Tread sends one text per job. A Driver with two jobs on the order gets two texts, one for each Job ID.

In the mobile app, **Text All Drivers** is in the order card's **Actions** sheet.

## Troubleshooting

> **I'm in Approvals and there's no Send Text option**
>
> **Send Text** is on the **Dispatch** page only. Approvals has no texting menu. Go to **Dispatch**, find the job, and use its actions menu (**⋯**). This works on completed jobs too, so you can still text a driver about a ticket problem after the run is done.

> **I don't see Send Text on a job**
>
> The job has no Driver yet, or the Driver has no phone number on file. Add the phone number to the Driver's profile, then try again. If the option is still missing, your role may not allow texting Drivers. See [Roles & Permissions](/concepts/roles-permissions.md).

> **I don't see Text All Drivers on an order**
>
> The option is hidden on orders that are **Completed**, **Canceled**, or **Rejected**, and on orders you can't edit.

> **Text All Drivers shows an error**
>
> No job on the order has a Driver with a phone number. Assign Drivers, or add phone numbers to their profiles.

## Related

* [Messages & Broadcasts](/mobile/messaging.md)
* [Dispatch a Job (Web & Mobile)](/dispatch-guide/dispatch-a-job.md)
* [Driver Lifecycle](/concepts/driver-lifecycle.md)


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