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The dispatch flow is the same on both surfaces — accept → assign → send — whether you’re at a desk or in the field. Pick your surface below.
1

Accept the jobs from your customer

New jobs arrive with a status of Pending Acceptance. Click Accept on a row to take that job, or Accept All at the top of the order to take every pending row at once. Accepted jobs are ready to assign.Accept jobs on web
2

Assign drivers to each job

Click Assign on the job row — a panel opens with Driver and Vendor tabs.
  • Driver tab — assign one of your own drivers (Regular dispatch). Search by name or truck number.
  • Vendor tab — hand the job to a hauling company that will sub-dispatch it (Hot dispatch), or assign a shared Owner-Operator truck (Direct dispatch).
Confirm the details and click Save Assignment.Assign drivers on web
3

Send the jobs to drivers

Click Send on a single row to dispatch that driver, or Send All Jobs at the top to send every pending assignment at once. Drivers receive a push notification immediately.Send jobs on web
Send All Jobs dispatches every assignment still in pending status. Double-check the list before clicking — drivers are notified instantly.
4

Track to completion

Once sent, follow each truck on the Live Map and watch the status bar move from Sent → Accepted → En Route → Loaded → Unloaded → Completed. See Track Drivers & Collect Tickets.

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Tips & common pitfalls

Use the right dispatch mode. Assigning a vendor job as “Regular” (or vice versa) is the most common reason a driver never receives a load. Confirm whether the driver is yours, a vendor’s, or a shared Owner-Operator before you assign.
  • Driver didn’t get the load? Check the job status — if it’s stuck at Assigned (not Sent), you still need to hit Send. If it’s Sent but not Accepted, the driver may not have the app or location permissions (Train Your Drivers).
  • Hot dispatch shows the driver’s name on your board only after the vendor’s dispatcher accepts and assigns one of their drivers.