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You can quickly connect with vendors in your Tread network by using their Tread ID. This guide walks you through the process of adding a new vendor to your account.

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Permissions

Only users with the right role can connect vendors via Tread ID:
  • Admin or Dispatch Manager: Can create, edit, and connect vendors using a Tread ID.
  • Dispatcher: Can assign jobs to connected vendors but cannot create new vendor connections.

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Before you start

  • The vendor must already have an active Tread account.
  • Ask the vendor to share their Tread ID from their account settings.

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Connect the vendor

  1. In the web app, go to Settings → Vendors.
  2. Click +Connect
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  3. Enter the vendor’s Tread ID in the connection field, click on Search.
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  4. Confirm the vendor’s company name and details that populate from their Tread account, select Vendor.
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  5. Click Connect.
Once connected, the vendor appears in your vendor list and can be assigned to jobs from the dispatch board.

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Verify the connection

  • Open a job and click Assign → Vendor.
  • The newly connected vendor should appear in the list of available vendors.
  • After you send the job, the vendor receives the assignment in their own Tread account and can sub-dispatch to their drivers.

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Troubleshooting

  • Tread ID not found: Confirm the ID is spelled correctly and that the vendor’s account is active.
  • Vendor already exists: You may already have a manual vendor record with the same name. Merge or archive the duplicate before connecting via Tread ID.
  • Vendor doesn’t see jobs: Confirm the vendor has accepted the connection request (if prompted) and that their users have permission to view incoming dispatches.