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What this solves

You’ve sent the dispatch. Now you want to know — are the trucks moving, did they arrive, where are the tickets? Most operators today are on the phone all day chasing drivers and digging through stacks of paper at end of shift. This workflow gives you a live map of every truck, automatic geofence arrivals and departures, and ticket capture from photo, SMS, or telematics — without anyone calling the driver to ask “where are you?”

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Walkthrough

1

Open the Live Map

Go to Live Map. Every dispatched truck shows up with its current location, speed, and status. Filter by Project, customer, department, etc.
2

Watch arrival times on the Dispatch board

With Live ETA on, the Cycle column on Dispatch shows when each truck is expected to reach its next site. The time updates from the Driver’s live GPS. Answer “where’s my truck?” without calling the Driver.Live ETA states in the Cycle column: ETA, Overdue, On site, and ETA unavailable
3

Watch geofence arrivals

When a truck enters a geofence (a virtual fence around a site), Tread logs the arrival, starts the onsite timer, and updates the job status. No driver action required if you have telematics connected.
4

Capture tickets from the field

Drivers submit tickets three ways: a photo from the Driver App, an SMS reply with a photo, or an automated feed from a scale-house integration. Each ticket attaches to the matching load.
5

Let the AI read the ticket

The Ticket Chaser agent (Tread’s OCR + matching agent) reads the ticket image, pulls ticket number, weight, material, and timestamps, and matches it to a dispatched load. Anything ambiguous gets flagged for human review.
6

Resolve flagged tickets

Each card shows the ticket image side-by-side with the parsed fields. Confirm or edit, then approve. Most teams clear this queue twice a day. The driver can also verify the ticket details before submitting the ticket.
7

Review the day's loads

At end of shift, open Approvals → Approve Jobs → Loads for a list of every load with its tickets, hours, and miles.

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Live ETAs on Dispatch

Live ETA shows each truck’s estimated time of arrival (ETA) on the order, in the Cycle column of Dispatch. Late trucks stand out before the customer calls.

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Turn on Live ETA

Check Enable Live ETA on the order. To turn it on for every order in a Project, check Enable Live ETA on the project instead.
Changing Enable Live ETA on a project overwrites it on that project’s open orders and active jobs. A change you made on one order is replaced.
Live ETA is turned on per company. If you don’t see Enable Live ETA, contact Tread support.

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Idle time

Idle time shows when a truck sits still during a dispatch. Spot a truck waiting at a site while there is still time to act. A truck is Idle when it hasn’t moved farther than its GPS accuracy in the last 3 minutes. Tread checks this on every GPS ping from the Driver App. It works with no setup. Tread adds up idle time as each load, job, and order is completed. Total Idle fills in as loads complete.
The Metrics tab appears only on orders your company can edit.

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Watch it

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Common pitfalls

ETA unavailable usually means a missing location. Check that the site has an address or pin, and that the Driver is signed in to the Driver App with location on.
Tickets without a matching load become orphans. If a driver submits a ticket for an order that wasn’t dispatched in Tread, the ticket lands in an unmatched bucket and won’t bill. Always dispatch the order — even retroactively — before approving the ticket.
OCR is informational, not blocking. The Ticket Chaser parses fields fast, but it doesn’t gate approvals. A billing lead at one large hauler taught their team to trust the parsed values without a quick visual check — and a misread ticket weight slipped through to invoice. Always glance at the source image before approving.
Wrong photo on a ticket. A driver fixes a bad photo by retaking it in the Driver App before submitting. If a wrong image already came through, catch it in the review queue — the parsed fields won’t match the picture. Return the ticket so the driver recaptures, or replace the image, before you approve the load.
No idle time usually means no GPS. Idle time counts only while the Driver App sends location. Gaps in signal show as No signal / unknown on Truck Replay, not as idle.