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Dispatchers and Drivers message each other inside Tread, on the web or in the app. Drivers get a push notification and reply in the same conversation. Each conversation is tied to the order or dispatch it is about. That means fewer calls and fewer texts lost in a personal phone.
Messages is turned on per company. If you don’t see Messages on the web or in the app, contact Tread support.

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Where conversations live

The Messages tab lists every conversation, filtered by All, Jobs, Orders, and Broadcasts.
Drivers assigned to an order after its order thread starts are not added to it. Use Jobs DMs to reach them.

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Message Drivers on the web

Messages in the top menu lists every conversation. A badge shows your unread count. On Dispatch, the Unread messages filter shows only orders with unread replies. An order thread on the web: dispatch message, Driver reply with a photo attachment
1

Message one Driver

On Dispatch, click the actions menu (⋯) on the job row, then click Message driver. Click Start conversation, or Open conversation if one already exists. The conversation is about that job only.
2

Message every Driver on an order

Click the actions menu (⋯) on the order card, then click Message all drivers. Or expand the order and open its Messaging tab. Order thread holds one conversation for every Driver on the order. Job DMs lists the one-to-one conversations on the order’s jobs.
3

Message all your Drivers

In Messages, click New message. Under Conversation type, pick Direct for one Driver or Broadcast for many. For a broadcast, pick Recipients or Select all drivers, choose Replies, then click Review broadcast.
Messages can include photos and files. You can edit or delete a message you sent. A broadcast reaches at most 500 Drivers.

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Message Drivers from Dispatch in the app

1

Open the order's conversations

On the Dispatch tab, tap the chat icon (Message Drivers) on the order card. You can also tap Message Drivers in the order’s Actions sheet. Both open the order on its Messages tab.Dispatch tab order card with the Message Drivers chat icon highlighted
2

Pick the order thread or a job DM

Tap Order thread to message every Driver on the order at once. If no thread exists yet, tap Open order conversation. Tap Jobs DMs to message one Driver about their dispatch.Order Messages tab with the Order thread and Jobs DMs sub-tabs numbered 1 and 2
3

Watch for unread counts

The chat icon turns red and shows a count when a Driver replies. The Dispatch and Messages tabs show a badge with the total unread.
Text All Drivers in the Actions sheet still sends an SMS. See Text Drivers. Message Drivers sends an in-app message.

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Send a broadcast

A broadcast sends one message to many Drivers at once.
1

Start a new broadcast

On the Messages tab, tap New message, then New broadcast.Messages tab: New message icon (1) opens a sheet with Direct message and New broadcast (2)
2

Choose recipients and replies

Tap Choose recipients, or Select all drivers. Under Replies, pick one:
  • Forum — everyone can reply.
  • One-way — no replies.
  • Private replies — replies go privately to you.
Add an optional Conversation name and your Message.
3

Review and send

Review broadcast shows the recipient count and the reply setting. Check it before you send.
A broadcast can’t be recalled once it’s sent.
Only users whose role can create conversations and broadcasts see New broadcast.

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What Drivers see

  • Messages on the active job. The active job has Info, Tickets, and Messages tabs. Dispatch starts the conversation. Until then the tab shows No messages from dispatch yet.
  • Push notifications. Tapping a message notification opens that conversation.
  • Private replies. On a broadcast with private replies, Drivers tap Reply privately. Dispatch sees which broadcast the reply answers.
  • Replies off. On a one-way conversation, Drivers see Replies are off for this conversation instead of a reply box.
  • No signal. Messages sent without service show Waiting for connection and send when the phone reconnects. See Offline Mode.