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Ticket Chaser closes ticket gaps without a dispatcher picking up the phone. When a load finishes without its ticket, it texts the driver directly and uploads whatever they send back.

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When to use this

Turn on Ticket Chaser for projects where drivers regularly finish a load without uploading its ticket. Scale tickets and dirt/quantity tickets are the common case. It replaces a dispatcher calling or texting the driver by hand to chase down a missing ticket.

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How it works

When a load is missing an expected ticket, Ticket Chaser texts the driver, referencing the job by its Job ID (for example, TRD-62943). The driver replies with the job ID and a photo of the ticket, and Ticket Chaser uploads it to the correct load, and with no dispatcher in the loop.
An SMS conversation where Ticket Chaser lists a driver's jobs with missing tickets, the driver replies with a job ID, and Ticket Chaser confirms the ticket upload

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Turn it on

Ticket Chaser is enabled for per account by Tread, then switched on per project.
1

Request access

Go to Settings → Agents. If Ticket Chaser isn’t live yet, this shows AI Agentic Ticket Chasing with a Contact Tread for More Information button. Click it to start the enablement request with Tread.
Settings → Agents showing the AI Agentic Ticket Chasing section with the Contact Tread for More Information button
2

Turn on the Ticket Chaser toggle per project

Once Tread enables Ticket Chaser for your account, each project’s order defaults shows a Ticket Chaser field with a Text drivers for missing tickets checkbox, next to the Trucks section. Check it to chase missing tickets on that project’s orders. Enabling the agent for your account doesn’t chase tickets on its own.
The Text drivers for missing tickets checkbox on a project's order defaults, next to the Trucks section
3

Find the Driver Agent phone number

Once ticket chasing is live, Settings → Agents lists the phone number(s) drivers text to upload tickets. See Agent Configurations for the full Settings → Agents walkthrough, including AI Ticket Scanning and AI Reviews.

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Common pitfalls

The account-level agent and the project toggle are two separate switches. Enabling Ticket Chaser for your account doesn’t chase tickets on any project by itself — check Text drivers for missing tickets on each project’s order defaults too.