What Drivers receive
Tread sends each text as an SMS to the phone number on the Driver’s profile. Every text starts with your company name and the Job ID:Text one Driver
1
Find the job
On the Dispatch page, find the order and expand it to see its jobs.
2
Open the job's actions menu
Click the actions menu (⋯) on the job row, then click Send Text.
3
Write and send
Type your message and click Send. A Text successfully sent alert confirms it went out.
Send Text only shows when the job has a Driver with a phone number on file.
Text all Drivers on an order
1
Open the order's actions menu
On the Dispatch page, click the actions menu (⋯) on the order card.
2
Click Text All Drivers
Text All Drivers sits at the top of the menu.
3
Write and send
Type your message and click Send.
Troubleshooting
I'm in Approvals and there's no Send Text option
I'm in Approvals and there's no Send Text option
Send Text is on the Dispatch page only. Approvals has no texting menu. Go to Dispatch, find the job, and use its actions menu (⋯). This works on completed jobs too, so you can still text a driver about a ticket problem after the run is done.
I don't see Send Text on a job
I don't see Send Text on a job
The job has no Driver yet, or the Driver has no phone number on file. Add the phone number to the Driver’s profile, then try again. If the option is still missing, your role may not allow texting Drivers. See Roles & Permissions.
I don't see Text All Drivers on an order
I don't see Text All Drivers on an order
The option is hidden on orders that are Completed, Canceled, or Rejected, and on orders you can’t edit.
Text All Drivers shows an error
Text All Drivers shows an error
No job on the order has a Driver with a phone number. Assign Drivers, or add phone numbers to their profiles.